Shipping policy
Last updated: October 2, 2026
At VELTRION DWM UNIVERSE™, we work to process and deliver orders as efficiently as possible. Shipping times, carriers, fulfillment locations, and delivery methods may vary depending on the product, destination, warehouse, supplier, and availability.
Order Processing
Orders are generally processed after payment has been successfully authorized and confirmed.
Processing times may vary by product. Some orders may require additional time due to inventory availability, supplier handling, verification, high-demand periods, weekends, holidays, or other operational circumstances.
Once your order has been processed and shipped, tracking information will be provided when available.
Shipping Destinations
We currently ship to eligible destinations within the United States and to selected international locations where shipping is available.
Availability of international shipping may depend on the product, destination country, carrier restrictions, customs requirements, and fulfillment location.
Shipping Methods and Delivery Estimates
Available shipping options and estimated delivery times are displayed at checkout when applicable.
Delivery estimates are not guaranteed unless expressly stated otherwise. Actual delivery times may be affected by:
- Carrier delays
- Weather conditions
- Customs processing
- Inventory availability
- Supplier or warehouse processing
- Remote or restricted delivery areas
- Holidays or high-volume periods
Shipping Rates
Shipping charges, if applicable, are calculated or displayed at checkout based on the order, destination, shipping method, and applicable store rules.
Promotional or free shipping may be available on qualifying orders and may be subject to minimum purchase amounts, geographic limitations, or other conditions.
Multiple Shipments
Orders containing multiple items may be fulfilled from different warehouses, suppliers, or fulfillment locations.
As a result, your order may arrive in more than one package and on different delivery dates. Separate tracking numbers may be provided for each shipment.
Tracking
When tracking information is available, we will send it to the email address or contact information associated with your order.
Tracking information may take some time to become active after the carrier receives the shipment.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Please contact us as soon as possible if you notice an error in your shipping address.
Once an order has been processed or shipped, we may not be able to modify the delivery address.
Additional shipping charges resulting from incorrect, incomplete, or undeliverable addresses may be the responsibility of the customer where permitted by applicable law.
Delayed or Lost Packages
If your package appears delayed, please review the tracking information provided by the carrier.
If a shipment appears lost or has not been delivered within a reasonable period after the estimated delivery date, contact us so we can assist with the carrier or fulfillment provider.
VELTRION DWM UNIVERSE™ is not responsible for delays caused solely by carriers, customs authorities, severe weather, natural disasters, or other circumstances beyond our reasonable control, except where otherwise required by applicable law.
Delivered but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors if appropriate.
- Verify the shipping address on your order.
- Contact the carrier for additional delivery details.
- Contact us if further assistance is needed.
Damaged or Incorrect Shipments
Please inspect your package upon delivery.
If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly at:
veltriondwm@veltriondwmuniverse.com
Please include your order number and, where possible, photographs or other relevant information.
International Orders, Customs, Duties and Taxes
International shipments may be subject to import duties, taxes, customs fees, brokerage charges, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges may be the responsibility of the recipient.
Customs processing may also cause additional delivery delays.
Order Changes and Cancellations
If you need to request a change or cancellation, contact us as soon as possible.
Once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible.
Contact Us
For questions regarding shipping, tracking, or delivery, contact:
VELTRION DWM UNIVERSE™
Email: veltriondwm@veltriondwmuniverse.com
Phone: +1 202-681-4344
Tampa, Florida, United States