Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn, with tags attached where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at sales-delivery@veltriondwmuniverse.com.

If your return is approved, we will provide instructions on how and where to send your item. The return address may vary depending on the product or fulfillment location, so please do not send any item back until you have received return authorization and instructions from us.

Items returned without prior authorization may not be accepted.

For any questions regarding returns, please contact us at sales-delivery@veltriondwmuniverse.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or incorrect. We will review the issue and work with you toward an appropriate resolution.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including perishable goods, personalized or custom-made products, certain personal care items, hazardous materials, flammable liquids, gases, and other restricted products.

Please contact us before requesting a return if you are unsure whether your item is eligible.

Gift cards are non-returnable. Certain clearance or final-sale items may also be excluded from returns where permitted by applicable law.

Exchanges

The fastest way to receive a different item is to request a return for the original item and, once the return has been approved, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws and any legally permitted exceptions.

Returned items must generally be in the same condition in which they were received, unused or unworn, with tags where applicable, and in the original packaging. Proof of purchase may also be required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or card issuer may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@veltriondwmuniverse.com.

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